Refund policy
Last updated: June25,2026
At Zar-e-Nigar, we are committed to providing high-quality jewelry. If you are not completely satisfied with your purchase, please review our refund policy below.
🔁 Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in original condition, and returned with original packaging.
- Customized or personalized jewelry is not eligible for return.
💸 Refunds
- Once we receive and inspect your returned item, we will notify you of the approval status.
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be issued to your original method of payment.
🚚 Shipping Costs
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs, unless the item is defective or incorrect.
❌ Non-Returnable Items
- Customized or engraved jewelry
- Sale or discounted items
- Used or damaged items (not due to our error)
⚠️ Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- We will offer a replacement or full refund at no extra cost
📩 Contact Us
For any questions regarding returns or refunds, feel free to contact us:
📧 Email: zaroxify9@gmail.com
📞 Phone/WhatsApp: +92 321 8466763